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UCAP Corporation Announces UCAP's VOIP Support - August 2005

UCAP - The First CRM Software to Integrate VOIP

or "Getting Up Close and Personal with VOIP"

Sydney, Australia - 1 August 2005.

Up Close and Personal Corporation is proud to announce support for Voice Over IP (VOIP) in it’s Up Close and Personal CRM and Office Management suite (UCAP).

Now you can integrate your preferred Voice Over IP engine with UCAP's telephony interface to seamlessly use VOIP and or other telephone systems in UCAP's CRM environment.  Supported VOIP systems include Engin, Skype, Firefly. (UCAP will also support any other VOIP system that can be called from the Windows command line)

“UCAP turbo charges your VOIP communications capabilities" says Peter Batten - UCAP's software architect.   "VOIP's ability to make all calls for free or virtually free is attractive to everyone.  Furthermore, UCAP’s integration of VOIP services to call your sales, marketing, corporate and support contacts makes your business easier and more productive."

"Even though VOIP systems are attractive, they are only cost effective for a business if they are integrated with a CRM system" says Coral de Crespigny, UCAPs Director.  She explains that all VOIP systems exist external to your contact database.  "It is very unwise not to have your contacts managed by your CRM system.  Without a CRM environment companies lose control of their corporate knowledge - so much so that knowledge ends up being secreted away into their employees' minds and personal PCs.   For a company to maximize the benefits of CRM and VOIP, the VOIP services must be merged into the CRM system.  This is exactly what UCAP has achieved."

"UCAP is the first CRM software to seamlessly support VOIP engines" say Peter Batten.  We designed UCAP initially to integrate all telephony interfaces and VOIP is just one of them.  He continues, "UCAP’s structure and interface supports unlimited contacts and every VOIP engine we have trialed. No matter which VOIP engine you are using, UCAP can store and share the addresses.  Users just "Double Click” on the connection number and watch UCAP do the dialing".

For Businesses with up to 200 users, UCAP is an industrial strength muti-user CRM and Office Management system.  UCAP delivers all customer data immediately permitting "live" interaction with your customers.  UCAP's modules include correspondence, campaign, quotation, training, marketing, tech support, data mining, reporting, product, import-export, web and recurrent services.

Unlike other CRM systems, UCAP provides all modules in one interface using a powerful SQL database for speed and fail safe operation and can be downloaded free of charge from www.UCAP.Biz.  The first user licence is free.   As a bonus to readers of this press release, additional user licences are available at a bonus rate of 2 seats for every one purchased until 1 December 2005.

Up Close and Personal Corporation is an Australian Company formed in 2001 in Sydney - Australia.

UCAP has been downloaded over 11,000 times. UCAP's full featured free version can be downloaded from www.UCAP.Biz

For more information

Web:      www.UCAP.Biz

eMail: Richard.deCrespigny@UCAP.Biz or 0411 623 772 - Press Release

eMail: Peter.Batten@UCAP.Biz

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