References - UCAP & CRM

Apr 06

Summary

The discussion of CRM is too long to cover here. Instead, we provide some of the more interesting CRM sites on the Web.

The REAL truth about on demand CRM

Hosted, on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on your own machines. But if you think on-demand means that all you have to do is flip a switch, you're dead wrong .... http://www.cio.com.au/index.php?id=969231953&eid=-154

How NOT to Implement CRM

Customer relationship management (CRM) initiatives have generally been poorly implemented -- leading to some miserable results

References

CRM - Why it's best to start small and grow

http://www.crmguru.com/

http://www.crmdaily.com/

http://www.crm-forum.com/

Not just the marketing department!